Shipping Policy

FootFix

Thank you for shopping with FootFix! Please review our shipping policy below for details on how we get your callus remover foot cream and other products to your door.

Shipping Coverage

We currently ship to all cities and regions within Pakistan. We do not offer international shipping at this time.

Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and public holidays) after payment confirmation. Orders placed during sales, promotions, or holiday seasons may experience slightly longer processing times.

You will receive a confirmation email/SMS once your order has been processed and dispatched.

Shipping Charges

We offer flat-rate shipping of [PKR ___] on all orders, regardless of order size or destination within Pakistan.

(Optional: Let me know if you'd like to add a free-shipping threshold, e.g., "Free shipping on orders over PKR 2,500" — I can update this section.)

Delivery Time

Once dispatched, orders typically arrive within [2–5] business days, depending on your location within Pakistan. Major cities (Karachi, Lahore, Islamabad, etc.) generally receive faster delivery than remote areas.

Courier Partner

Orders are shipped via [Courier Name, e.g., TCS / Leopards Courier / M&P]. Once your order ships, you will receive a tracking number via email/SMS to monitor your delivery.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation message, or by visiting [courier tracking link] / contacting us directly at 03148824447 

Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to weather, courier disruptions, or high order volumes. We appreciate your patience and will keep you updated in case of significant delays.

Incorrect Address

Please double-check your shipping address at checkout. FootFix is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at [support email] so we can attempt to correct it before dispatch.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at 03148824447 ( whatsapp only)  within 7  of the expected delivery date, and we'll work with you to resolve the issue.